Landlord And Tenant Mail: All Address Questions Answered

A pile of letters addressed to tenant and landlord

There are a lot of questions that come up regarding landlord and tenant mail.

Can a landlord use a tenant’s address for deliveries? Does a tenant have to keep their landlord’s mail? Is it anyone’s responsibility to forward mail?

In this blog post, we’ll answer all of those questions and more.

We’ll cover everything from whether or not a tenant has to provide a forwarding address to the landlord when they move out, to what a tenant should do with mail addressed to their landlord or former tenant.

By the end of this post, you’ll have a good understanding of the ins and outs of landlord and tenant mail.

Can A Landlord Use A Tenant’s Address For Deliveries?

In most cases, landlords should not use a tenant’s address for deliveries. In some circumstances, such as if there are maintenance works at the property, it is reasonable for the landlord to have mail delivered to the tenants’ home.

However, the tenant should always be consulted before any mail is delivered to their home. This is because they have a right to quiet enjoyment without disturbance from either the landlord or anyone acting on their behalf.

As the landlord is the owner of the property, it is likely that some mail will occasionally arrive for them. However, landlords should do their best to notify companies and organisations of their correspondence address.

It would be unreasonable for the landlord to have mail that is unrelated to the rental property, delivered to the tenants address.

If the tenant does not want any mail delivered for the landlord at all, they can ask the landlord to put a stop to all deliveries. This request can be done verbally, but should ideally be a written request for future reference if needed.

Does A Tenant Have To Keep Their Landlords Mail?

A tenant does not have to keep mail addressed to the landlord, and can instead choose to either forward it to the landlords address, or return the mail to the sender.

If the tenant chooses to forward the mail, it is the landlords responsibility to provide the tenant with the correct forwarding address.

If a tenant is happy for the landlord to collect their mail from their home, they should arrange a date and time for when it’s convenient for both parties.

Tenants should not throw away any mail as there would be risks associated with identity theft.

Identity theft is a risk from thrown away mail

Is It Anyone’s Responsibility To Forward Mail?

It is not anyone’s responsibility to be accountable for forwarding someone else’s mail delivery. It is the responsibility of the person receiving the mail to arrange redirection of their own mail if required.

This can be done by contacting the postal service or by arranging a forwarding service.

How Can A Tenant Stop A Landlord Having Mail Delivered To Their Address?

Tenants should inform their landlord that mail has arrived for them, and then kindly ask them to have any future mail redirected to their home or correspondence address.

If this does not work, the next easiest way to deal with mail addressed to a landlord is to write “Return To Sender,” “No Longer At This Address” or “Moved” on the outside of each envelope. The post office will take note and return the mail to sender.

Can A Tenant Open Mail Addressed To Their Landlord?

There is no law preventing a tenant from opening mail once it has been delivered to their address. In fact, mail is considered correctly delivered if the address is correct.

Royal Mail and other postal services cannot be held responsible if the mail is delivered to the correct address, and is then opened by someone other than the addressee.

However, it is important to note that there are certain circumstances in which opening mail can still be considered an offence.

For example, if the tenant knows or reasonably suspects that the mail has been incorrectly delivered and they proceed to open it anyway, they could be committing an offence under the Postal Services Act 2000.

If this happens and the landlord or other addressee finds out about it, they might take action against the tenant.

It can sometimes be difficult to see a name on a letter when envelopes with windows are used. It can make it difficult for someone to know whether or not they have received mail intended for them.

White envelope with a window

This is why it is important for people to take responsibility for their own mail deliveries and arrange for them to be delivered to the correct address.

If landlords do not want their tenants to open their mail, they should make sure it’s sent to their own address.

What Should A Tenant Do With Mail Addressed To A Former Tenant?

If a tenant receives mail addressed to a former tenant, the most helpful thing they can do is contact the landlord or letting agent to see if they hold a forwarding address.

The letting agents or landlord may then make arrangements to have the mail forwarded to the previous tenants new address.

As tenants are not always required to leave a forwarding address, the only other option would be to write “Return To Sender,” “No Longer At This Address” or “Moved” on the outside of the envelope. The postal service will then be able to return the mail appropriately.

By following these steps, you can help ensure that all mail is handled correctly and forwarded or returned in a secure manner.

Can A Landlord Collect Their Mail At Any Time From The Tenant?

Landlords should not turn up unannounced at the tenants’ home to collect mail or for any other reason. This can be disruptive and interfere with the tenant’s right to quiet enjoyment.

The landlord should arrange a convenient date and time with the tenant, with at least 24 hours’ notice in advance, to collect their mai.

A landlord cannot force anyone to deliver mail for them and can’t require that someone post a letter for the tenant if they are unable to do so themselves.

What Should A Tenant Do If Mail Arrives For Their Landlord?

If a tenant receives mail for their landlord, they should notify the landlord as soon as possible. The tenant can either arrange a date and time for the landlord to collect their mail, or make arranges to forward the mail to the landlord’s address.

The tenant can also request that any future mail is redirected to the landlords home address.

White envelope with window and forwarding address

Does A Tenant Have To Provide The Landlord With A Forwarding Address?

When a tenant moves out of their rental property, they are not legally obliged to provide their landlord with a forwarding address.

If the tenant wants their mail sent to their new address, they can make arrangements with the sender or set up a redirection service with the Royal Mail.

The landlord only has a right to know the tenant’s forwarding address if the requirement is clearly stated in the original tenancy agreement.

If the tenancy agreement does not state that the landlord needs this information, then the landlord does not have a right to this information.

If required, the tenant can either give their forwarding address to the landlord in person, or provide it in writing through a text message or email.

Does A Landlord Have To Give Their Address To The Tenant?

In England and Wales, landlords are required by law to provide their name and address to the tenant within 21 days of the tenancy start date. Failure to do so can result in a fine of up to £2,500.

The address must be either the landlord’s residence, place of business, or if the owner of a company, its registered office.

Tenants require their landlord’s name and address so that they are able to correctly serve notice to the landlord when they want to move out.

In addition, if landlords do not provide the tenant with an address, any rent or service charges will be treated as not due by the courts.

However, once the landlord provides an address, all unpaid rent and service charges become payable. So tenants are advised to keep any money owed to one side.


It is important for both landlords and tenants to be aware of their rights and responsibilities when it comes to mail.

A landlord must not use a tenant’s address for deliveries without first seeking the tenants permission, and tenants are not responsible for keeping or forwarding mail addressed to their landlord.

If a tenant receives mail intended for their landlord or a former tenant, they should inform the landlord as soon as possible.

By taking these steps, both landlords and tenants can ensure that other peoples personal information remains confidential.

Andy Walker

Andy Walker is a property investor and landlord with over 20 years of experience, providing free education to help others start or improve their Buy-To-Let business.

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